Warranty Policy
1. Warranty Coverage
Clothing and Equipment:
– Our products are not covered by a 6 month warranty.
– The warranty covers defects in materials and workmanship under normal use.
2. Exclusions to this warranty
2a. Normal Wear and Tear:
– The warranty does not cover normal wear and tear, misuse, or neglect.
2b. Modifications and Alterations:
– Any modifications or alterations to the product void the warranty.
2c. Third-Party Products:
– Warranty coverage does not extend to any and all third-party products sold on our
platform.
2d. Accidental damage
– Accidental damage* is defined as unintended harm resulting from unforeseen events
or actions that cause harm to the product.
– Coverage of Accidental Damage*
2d.a. Exclusion:
– Our standard warranty does not cover accidental damage.
Claims Process:
– Customers with accidental damage coverage can follow the standard warranty claim
process.
a. Examples:
– Accidental spills, drops, impacts, or other unintended incidents causing damage.
2.1. What is Not Covered Under Accidental Damage?
a. Intentional Damage:
– Damage caused intentionally is not covered.
b. *Third-Party Modifications:*
– Any modifications or repairs by third parties void accidental damage coverage.
2.2. Making an Accidental Damage Claim
a. Contact Information:
– To make an accidental damage claim, contact our customer support at
www.sumitt.co.uk/contact-us
b. Documentation:
– Provide proof of purchase and details of the accidental damage incident.
c. Inspection Process:
– Our team will assess the damage and determine eligibility under the accidental
damage coverage.
2.3. Resolution for Accidental Damage Claims
a. Repair or Replacement:
– Eligible accidental damage claims may result in repair or replacement, subject to
our discretion.
b. *Limitations:*
– Accidental damage coverage may have limitations on the number of claims
allowed during the coverage period.
2e. Negligence, misuse or improper care
2f. Incorrect laundering
2g. Smoking, split ointment, solutions that are not designed to be in contact with
fabrics or materials.
3. Making a Warranty Claim
3a. Contact Information:
– For warranty claims, contact our customer support at www.sumitt.co.uk/contact-us.
3b. Required Information:
– Provide proof of purchase and a detailed description of the issue.
3c. Inspection Process:
– Our team will inspect the product to determine warranty eligibility.
4. Resolution
4a. Repair or Replacement:
– If the product is deemed defective, we will repair or replace it at our discretion.
4b. Refund:
– In some cases, a refund may be issued.
5. Shipping Costs
5a. Return Shipping:
– Customers are responsible for return shipping costs.
5b. Replacement Shipping:
– We cover shipping costs for replaced or repaired items.
6. Duration of Warranty
a. Effective Period:
– The warranty is effective from the date of purchase and lasts for 6 Months
7. Customer Responsibilities
7a. Product Care:
– Follow care instructions to maintain warranty coverage.
7b. Timely Claims:
– Submit warranty claims within a reasonable time frame.
8. Changes to Warranty Policy
a. Updates:
– We may update this warranty policy. Check our website for the latest version.
9. Contact Information
For questions or concerns regarding our warranty policy, please contact us at
www.sumitt.co.uk/contact-us
Please note that warranty cannot guarantee cover caused by the following circumstances
– Accidental damage
– Negligence or misuse or improper care
– Incorrect laundering
– Normal wear and tear
– Smoke or fire damage
–
Copyright Notice:
© SUMITT UK LTD 2023. All rights reserved.
This warranty policy and its entire contents, including but not limited to text, graphics, images,
and any other material, are the exclusive property of Sumitt UK LTD and are protected by
copyright laws. No part of this document may be reproduced, distributed, or transmitted in
any form or by any means, including photocopying, recording, or other electronic or
mechanical methods, without the prior written permission of Sumitt UK LTD
Unauthorized use, reproduction, or distribution of this privacy policy or any part thereof is
strictly prohibited and may result in legal action.
For inquiries or permission requests, please contact:
SUMITT UK LTD
www.sumitt.co.uk/contact-us
Connor Oxberry
CEO