Return Policy
1. Returns Window:
– Customers have a generous 14 -day window, calculated from the date of purchase, to
initiate a return for eligible items. This timeframe allows for a flexible and customer-friendly
return process.
2. Eligible Items for Return:
To ensure the highest quality standards, items must be
– Unworn
– unwashed
– Have all original tags attached.
– No damage or imperfections
This policy guarantees that returned items maintain their integrity and meet our customers’
expectations.
3. Initiating a Return:
– For a seamless experience, log in to your Summit account, navigate to the “Order History”
section. This user-friendly process streamlines the return initiation, putting control in the hands
of our customers.
4. Return Shipping:
– As part of our commitment to transparency, customers bear the cost of return shipping. We
recommend opting for a trackable shipping service to provide visibility and peace of mind
during the return journey. We do not accept any responsibility of lost returned items.
5. Refund Process:
– After the returned item undergoes a meticulous inspection, a refund is issued to the original
payment method within 14 business days. This expedited process reflects our dedication to
customer satisfaction.
6. Exchanges:
– While direct exchanges are not currently facilitated, our straightforward return process
allows customers to efficiently place a new order, ensuring a quick transition to their
preferred item.
7. Failed Returns
1. Inspection Process:
– Every returned item undergoes a rigorous inspection, ensuring the highest quality
standards. Prompt communication is maintained with customers in the event an item fails to
meet our return policy criteria.
Additional Clause
– Inspection and Reporting
Inspection Conditions:
Returns may be rejected if items show evidence of wear and tear, damage, or any violation
of the original condition. This clause emphasizes the importance of customers returning items
in the same condition as received.
Customer Responsibility:
Customers are encouraged to thoroughly inspect items upon receipt. Any discrepancies or
concerns regarding the condition of the received items should be reported to our customer
support team promptly.
we aim to ensure a transparent and fair return process, protecting both Sumitt and the
customer.
2. Rejection of Return:
– Sumitt retains the right to reject returns that fall short of specified conditions. Non-compliant
items are promptly sent back to the customer, with associated shipping costs outlined
clearly.
3. Restocking Fee:
– Failed returns may incur a nominal restocking fee, covering meticulous handling and
inspection costs. This fee, deducted from the refund amount, reflects our commitment to
maintaining quality standards.
Restocking Fee Details:
Purpose
The restocking fee is applied to failed returns to cover the costs associated with meticulous
handling, inspection, and processing of items that do not meet our return policy criteria.
Fee Amount
The restocking fee is a nominal amount, calculated to offset the additional expenses
incurred due to the non-compliant nature of the returned item. This fee is deducted from the
refund amount issued to the customer.
Calculation Method
The restocking fee is calculated based on the complexity of handling the specific item and
the extent of the required inspection. It is designed to reflect the additional time and
resources dedicated to processing failed returns.
Transparency
We believe in transparency and will clearly communicate the restocking fee amount to
customers during the return process. This ensures that customers are fully aware of any
associated costs before completing the return.
Exceptions
In certain cases where the item’s condition significantly deviates from our return policy
criteria, the restocking fee may be adjusted to reflect the extent of the deviation. This
flexibility allows us to address unique situations appropriately.
By providing these detailed specifics on the restocking fee, we aim to be transparent and
fair, ensuring our customers understand the rationale behind this fee and its calculation. If
you have any further questions or concerns, please feel free to contact our customer support
at support@summit.com.
8. Communication
Clear, detailed notifications are sent throughout the process, including reasons for rejection
and any applicable fees. Communication is maintained through the email address provided
during return initiation, ensuring transparency.
At Sumitt UK, we are dedicated to providing a comprehensive, customer-centric returns
experience. If you have any questions or seek further clarification, don’t hesitate to reach out
to our responsive customer support at www.sumitt.co.uk/contact-us.
Thank you for entrusting Summit with your shopping experience!Kind regards,
Connor Oxberry
CEO